Now and then we cannot replicate a problem raised by a user. It seems that whatever we do things go right and whatever they do things do not. Even when we send a file that we know works for us it does not work for them. So now it is a case of unpicking the layers. I have stock standard installations of FS9 and FSX - no addons. Now many users naturally add layers of third party scenery - better terrain, photo scenery, enhanced airports and so on. Recently we could not replicate what a user is seeing when adding a terrain stream. Works for us - not for him. We now suspect mesh enhancements. Another user has trees and scrub all over the runway - turns out it is special autogen from the Acceleration Pack and not amenable to exclusion by the normal methods.
I suspect sometimes that users think we are not much help but the reality is that we cannot replicate every setup with every set of addons so now and again we get stumped and perhaps can't fix the problem.
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